The updates are supported by data on key priority areas such as sustainable financing and investment, increasing the financial capability of our customers, environmental performance of our operations, its community investments, and on being a responsible employer.

ING’s CEO, Ralph Hamers, says: “Our business, like any other, is affected by a rapidly changing world. Although we are a financial institution, our role goes beyond delivering monetary returns. We have an opportunity to use our scale, reach and expertise to help society achieve long-term sustainable prosperity.”

Some of the key highlights of the report include:

- Expanded and strengthened ESR Framework and Sustainable Procurement programme
- €845m increase in Sustainable Assets Allocated to €6,570m
- The carbon emissions per FTE decreased more than 8%
- 105,121 children reached this year through partnership with UNICEF

The report has been aligned with ING Group Annual Report 2013, reflecting its ambitions towards a more integrated approach to financial and non-financial reporting.